Job Description

Job Description
Job Description
Description:
Our Company
Voxai Solutions has been a leader in contact center technology and services since its founding in 2005. We focus on building applications and providing services that improve the customer experience for large contact centers. We have grown to over 200 employees in the last 21 years and our customer list includes many Fortune 500 companies.
Working at Voxai would mean working alongside a group of highly motivated, inspired individuals who are longstanding leaders in their respective technical fields. If you like the environment of a small company while being exposed to the opportunities offered by a large one, we might be the one for you!
Role Summary
The Senior Security Consultant serves as the primary technical owner for the USPS AWS Managed Services environment. This role combines Service Delivery Management, AWS Solution Architecture, Security Leadership, and Customer Engagement. Looking for a candidate to be located in Coppell, TX.
Primary Accountabilities
24x7 operational oversight
AWS platform support and administration
Security and compliance management
Vulnerability remediation governance
Change and release management
Coordination of Penetration testing
Customer reporting and communications
Technical documentation ownership
Required Skills & QualificationsAWS Knowledge
Strong working knowledge of core AWS services, including Lambda, S3, EC2, IAM, VPC, CloudWatch, and related managed services.
Ability to support AWS platform administration, troubleshooting, deployments, and operational best practices.
Familiarity with AWS security, networking, monitoring, and architecture principles for managed services environments.
Security Compliance Policies
Understanding security and compliance frameworks such as NIST, CIS, ISO, and related cloud security control requirements.
Experience supporting vulnerability management, security operations, compliance reviews, and remediation tracking.
Ability to coordinate security assessments, penetration testing activities, audit readiness, and customer compliance reporting.
Technical Account Management
Experience with incident management, change management, escalation handling, and production support coordination.
Working knowledge of ServiceNow ticketing workflows, request tracking, status updates, and customer-facing service reporting.
Familiarity with ITIL processes, service delivery governance, stakeholder communication, and operational accountability.
Requirements:
Core Responsibilities
AWS Operations & Monitoring
Monitor AWS environment and critical services
Manage incidents, alerts, and escalations
Perform root cause analysis and identify corrective actions & the respective owners in Voxai
Maintain operational runbooks and procedures
AWS Platform Administration
Support AWS Lambda, EC2, networking, and integrations
Execute deployments and approved changes
Troubleshoot production issues
Implement AWS best practices
Change Management
Review and assess change requests
Create implementation and rollback plans
Execute MACD activities
Document and validate all production changes
Security & Compliance
Manage cloud security posture
Support least-privilege access controls
Monitor compliance requirements
Remediate security findings and misconfigurations
Vulnerability Management
Conduct weekly vulnerability reviews
Prioritize and track remediation activities
Maintain POA&M records
Ensure remediation targets are met
Penetration Testing Oversight
Coordinate quarterly internal and external testing
Review findings and remediation plans
Present results to customer stakeholders
Documentation Ownership
The Lead Technical Resource is responsible for maintaining:
AWS architecture diagrams
Network and data flow documentation
Security response playbooks
Operational runbooks
Incident response procedures
Change management records
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Referral program
Vision insurance

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Security Consultant Job at Voxai Solutions, Inc., Coppell, TX